Shipping & Delivery
Shipping Policy for U.S. Customers
For all items from our Shanghai studio, we do not charge extra tariffs or customs duties for delivery.
As of February 7, the de minimis exemption has been restored to normal. This means there will be no customs charge for orders under $800.
For wholesale customers, we pay the customs fees upfront, ensuring there are no extra charges for shipping.
If any customs fees are mistakenly applied due to new policy errors, please contact us, and we will waive the charge for you.
We are committed to making your shopping experience as smooth as possible with OnShelf.
United States:
- Orders under $50: Shipping cost is $4.99
- Orders over $50: Free shipping
International Shipping (including South America, Canada, UK, China, Korea, Japan, Russia, and EU - some countries may have exceptions):
- Orders under $50: Shipping cost is $9.99
- Orders over $50: Free shipping
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• Items not in stock ship as soon as they become available.
• All orders are subject to review which may affect shipping times.
Handling and Delivery Times:
- Handling time ranges from 1 to 5 days, while delivery typically takes 10 to 14 business days. Please note that some products are sourced from international warehouses (EU, US, China, Korea, Japan).
- Please expect additional delivery time for rural areas.
- Orders shipping to a P.O. Box will be delivered via US Postal Service.
Oversized, Hand-Crafted Items :
- Our oversize furniture line has a 20% restocking fee for returns due to change of mind.
- For oversized furniture and hand-crafted sculptures, shipping time can take between 3 to 8 weeks. (this includes the preparing time)
- Please be aware that any delivery issues caused by incorrect address input are the buyer's responsibility.
* Please expect your delivery to take an additional business days for rural areas.
* Orders shipping to a P.O. Box will be delivered via US Postal Service.