Buyer Protection Program

 

We want every customer to shop with confidence. That’s why we’ve created our Buyer Protection Program — a simple and reliable way to protect you in case anything goes wrong with your order.

OnShelf is an international marketplace featuring 200+ local studios, so we understand that shipping and delivery might be a concern. But there's no need to worry — we have a strict verification process for all partner studios, and every seller is required to follow our Buyer Protection Program to ensure your purchase is safe and secure.

 

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• Guaranteed Delivery or Refund
  If your package isn’t delivered within 8 weeks, your order will be automatically refunded.

• Keep It FREE, if It Arrives Late
  If the package arrives after a refund has been issued, you're welcome to keep it at no extra cost. No returns required.

• Peace of Mind
  While we carefully verify all studios, this program ensures you're protected in the rare case that a studio becomes unresponsive or unavailable after purchase.

 

**All partner studios are required to follow our Buyer Protection Program as part of joining OnShelf.

 

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Shipping or Delivery Issues?

If you're experiencing any issues with your order, please Contact Us.
We’re always here to help.