FAQ

 

What is the essence of OnShelf's product offerings?

We're your portal to a world of curated, contemporary home decor. Our distinctiveness shines through our global footprint, with warehouses strategically located in the US, EU, CH, and KOR. Embracing the essence of modern living, our core concept is fast-trend home decor. We've redefined affordable luxury, offering a diverse range of stylish products that allow you to effortlessly embrace the latest trends in home decor, staying modern and on point.

 

How long does shipping take?
We strive to process and ship orders within business days. Shipping times may vary depending on your location. Please refer to our Shipping Policy for more details.

Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. For more information, please check our Shipping Policy.

What is your return policy?
Our goal is your satisfaction. If you're not happy with your purchase, please consult our Return Policy for information on returns, exchanges, and refunds.

For more information, please check our Return Policy.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at contact. They will guide you through the process.


What should I do if I receive a damaged item?
We apologize for any inconvenience. Please contact our customer support team within 14days of receiving the damaged item. We will work to resolve the issue promptly.


Do you offer discounts for bulk orders?
Yes! we do provide discounts for bulk orders. To inquire about pricing, availability, and customization options, please check our Wholesale Inquries.

 

Feel free to contact us info@onshelfdecor.com if you have any further questions or if there's anything that's causing hesitation.